eVault Max 18.5 kWh Lithium Battery Warranty
The eVault Max 18.5 kWh Lithium Battery comes with an industry-leading warranty designed to give you peace of mind and confidence in your investment.
Warranty Coverage
The battery is backed by a 10-year limited warranty. This warranty covers defects in material and workmanship under normal use. Should any issues arise within this period, we’ll repair or replace the battery at no extra cost.
Performance Guarantee
Our warranty also includes a performance guarantee, ensuring that the battery will maintain a minimum capacity of 70% over its lifespan. If it doesn't meet this threshold, you'll be eligible for a replacement.
Conditions for Warranty
To maintain your warranty, it's essential to adhere to the following conditions:
The battery must be installed by a certified technician.
Regular maintenance checks should be conducted as outlined in the user manual.
The battery should be used in accordance with the manufacturer's guidelines regarding environmental conditions and load requirements.
Limitations
Please note that the warranty does not cover:
Damage caused by improper use, installation, or handling.
Natural disasters or acts of God.
Cosmetic damages that do not affect the battery performance.
Claim Process
If you need to make a warranty claim, please contact our customer service team with your proof of purchase and details of the issue. We strive to process all claims promptly for your convenience.
With the eVault Max 18.5 kWh Lithium Battery, you can enjoy reliable energy storage, knowing you have solid support should you ever need it.